Patient Terms & Conditions

Patient Terms and Conditions

I, hereby acknowledge and accept the following practice regulations:

  • I acknowledge that the scan must be paid for in full before the commencement of my scan on the day of my appointment.
  • I understand and acknowledge that the full payment of scans performed is the responsibility of me, as the patient, only. Medical aid codes will be provided to the patient to claim the money back from the medical aid, but no guarantee is assured by MNSonography that the amount will be reimbursed.
  • I will notify the practice immediately, in writing, should any of my personal or medical aid information change.
  • I agree to only use emails to communicate with MNSonography on medical matters or for any queries into claiming back from my medical aid. I will not communicate about these matters via phone calls or text messages.
  • This is NOT a cosmetic scan. These scans check for serious conditions relating to the wellbeing of your baby. Please treat it with the appropriate reverence.
  • Only the patient and their partner will be admitted to the scan room for the duration of the examination. Any other extra guests, preferably only one other person, will be given an opportunity for a quick look only at the END of the scan.
  • Please arrive 10 – 15 minutes before your appointment to allow time to complete payment and/or other administrative activities as needed.
  • Please bring your doctor’s referral/ request form along to your appointment
  • Please bring along any previous scans relevant to your current pregnancy or gynecological examination as well as the results of any relevant blood tests.
  • Children under 10 years are not permitted in the scan room. No exceptions.
    If a patient has no choice but to bring a child along, the child must be accompanied by a responsible adult who must look after the child for the full duration of the appointment.
  • Please allow two hours for your visit to MNSonography. This will usually be adequate time for your examination, consultation, report and photos to be prepared for you to take home. Appointments usually last an average of 45 minutes. However, depending on the way that the baby is positioned, appointments may take up to two hours. Please plan your day accordingly.
  • Mobile phones are to be switched off upon entry to the scan room as these can interfere with the medical equipment. Mobile phone calls are under no circumstances permitted during the examination.
  • Strictly no recording of the scan by mobile or any other device is permitted. No exceptions.

Cancellation Policy

Appointments will be clearly communicated to you and numerous appointment reminder systems are employed to help you remember the date and time of your appointment. With regards to cancellation, however, we would kindly like to bring the following to your attention.

  • If you are not able/willing to attend your appointment, please contact your DOCTOR first and consult with him/her before calling us. Your doctor was the one who initiated this appointment for you and therefor they should be informed of your decision.
  • Once you’ve spoken to your doctor, please call us and cancel your appointment TIMEOUSLY. Cancellations with less than 48 hours (weekdays) notice will be charged in full. Cancellations made on a weekend/public holiday will be invalid if the appointment is the day after the weekend/public holiday.
  • We are a small practice with limited spaces available. If you do not wish/are not able to attend and you have your doctor’s permission, please cancel earlier than later so that we can accommodate patients who desperately need/want these scans.
  • No-shows will be charged in full. We will provide ample reminders of your appointment date and time.
  • Appointments for which you are 15 minutes late will automatically be cancelled and you will be liable for the full amount.

IMPORTANT:  Please read through and familiarise yourself with the information contained in the link below on pre-natal testing, as provided by the South African Society of Obstetricians & Gynaecologists (SASOG). You will be required to complete and sign this form upon arrival at MNSonography. By proceeding with an appointment booking you acknowledge that you have read this document and understand its contents.

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